Refund Policy

REFUND POLICY

SHOP STITCH ME UP

Refund & Digital Product Policy

Because our products are digital, all sales are final. Refunds, returns, or exchanges cannot be offered once a purchase has been completed and the files have been downloaded.

We encourage you to review all listing details, descriptions, sizing information, and file formats carefully before purchasing to ensure the design meets your needs.

CUSTOMER SUPPORT

Your satisfaction is important to us.

If you receive an incorrect file, experience difficulty accessing your download, or believe there is an issue with the embroidery design itself, please contact us within 14 days of purchase.

We will gladly review the issue and work with you to provide a replacement file, correction, or other appropriate solution.

REFUNDS NOT OFFERED FOR

Please note that we cannot offer refunds for:

Purchasing the wrong design
Purchasing the wrong file format
Accidental purchases
Failure to read the product description
User error during editing, resizing, conversion, or embroidery machine operation